At InstrumentVerse, we understand that sometimes you may need to return an item. Our returns policy is designed to make the process as smooth and hassle-free as possible.
We offer a 30-day return policy on all of our products. If you are not satisfied with your purchase, you can return the item for a full refund or exchange. To begin the return process, please follow the steps outlined below.
Please contact our customer service team at [email protected] or by phone at 234-938-1352 x39047 to initiate the return process. Our team will be happy to assist you and provide you with a return authorization number.
Carefully package the item you wish to return, ensuring that it is in its original condition and packaging. Please include the return authorization number provided by our customer service team.
Send the packaged item to the following address:
InstrumentVerse
35756 Murphy Center
North Jacynthe, Wisconsin 53051
United States
Once we receive your returned item and it is inspected, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed.
Please note that certain items, such as custom-made or personalized products, may not be eligible for return. Additionally, items that have been used, damaged, or are missing parts may not be eligible for a refund. Our customer service team will be happy to assist you with any exceptions or special circumstances.
If you have any questions or concerns regarding our returns policy, please don't hesitate to contact us at [email protected] or 234-938-1352 x39047. We are committed to providing exceptional customer service and ensuring your satisfaction with your purchase.